↩️ Refund rate by processor ⓘ
Per processor: refunds vs net income + refunds, this month. Source: Stripe / PayPal / Shopify Payments APIs (same as the reconciliation tool).
🚚 Avg shipping days
Days from order to delivery. Source: Shopify fulfillments (delivery status synced by TrackingMore).
💬 Tickets by channel
Where support requests come from. Source: Gorgias.
😟 Dissatisfaction rate by product
Gorgias "dissatisfaction" tickets ÷ Shopify orders of that product. Products without a sales match show complaint counts only.
🏆 Top 5 products
Best sellers by orders. Source: Shopify.
🧑💼 CX agent leaderboard
Per agent: tickets handled, median resolution time, CSAT. Source: Gorgias (by ticket assignee).
🛠️ Recurring "defective product" reports
Tickets tagged "defective product" in Gorgias, grouped by product to spot a common cause. Click a ticket to open it (with photos).